The host can cancel an order for single/series and conference events.Īdditionally, attendees will see a message that the event was canceled followed by an email notification that informs them the event has been canceled. Your subscription will remain active for the remainder of your subscription term.Hosts can cancel a live event from the Events page, resulting in sessions ending immediately and the canceled event being removed from the web portal. On the Current Plans tab, click Cancel Subscription next to the add-on you would like to stop auto-renewal for.
How to cancel an Add-On (paid) subscription Note: To be eligible for a refund, an account must not have any usage since the last time the account was billed. To agree to the terms of the refund and cancel your subscription, click Cancel and Refund.In the next window, you will be notified of the amount you will be refunded. If your account is eligible for a refund, click Need Help.Under the Current Plans tab, find the plan you want to cancel and click Cancel Subscription to stop your subscription's automatic renewal.If your account is eligible for a refund, a refund can be requested when canceling your plan through the web portal: Note: If it says Contact Sales instead of Cancel Subscription, you will need to contact our sales team or your Account Executive to have the plan canceled. (Optional) If you would no longer like to have the plan canceled, you will be able to reactivate your plan by selecting Reactivate Plan on the Current Plans page.You will still have use of your paid plan for the remainder of your subscription term. Your plan status will now be updated to Canceled. Choose why you would no longer like to renew your subscription.Confirm your request by selecting Cancel Subscription.
Under the Current Plans tab, find the plan you want to cancel and click Cancel Subscription to stop your subscription's automatic renewal.Click Account Management, then click Billing.How to cancel an Add-On (paid) subscription.How to cancel a Pro (paid) subscription.If you have a basic (free) account, you can terminate your account.
If you have any questions, you can email your dedicated Account Executive or If you are a member on your account and do not have access to the Billing page, please contact your account owner.įor more information regarding Zoom’s cancellation policies, see Zoom’s terms of service.
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